According to the 2023 ACI ASQ World global passenger satisfaction survey, 5% of the world's best airports received an award in this category. Zagreb Airport is one of the award-winning European airports and one of eight airports worldwide selected in 2023 for induction into the ACI World Director General's roll of Excellence.
Passengers of Zagreb Airport services have once again rated the airport with high marks, through a regular ACI ASQ (Airports Council International World - The Airport Service Quality Survey) service quality survey.
This relevant research is conducted throughout the year by certified interviewers, interviewing passengers at airports using a unique ACI/ASQ questionnaire. Out of 595,000 surveys collected in 2023, 170 ASQ awards were won by 90 airports around the world, and one of them is Zagreb Airport, which won the award:
Easiest Airport Journey in Europe in the group of European airports from 2 to 5 million passengers
In addition to this award, Zagreb Airport is being inducted into the ACI World Director General's Roll of Excellence. A recognition given to airports that have won multiple ASQ awards over a five-year period in the last 10 years. Zagreb Airport is one of eight airports worldwide that will receive this recognition for 2023.
These significant recognitions come as a result of continuous work on improving the quality of services and research of the level of passenger satisfaction with Zagreb Airport services conducted in 2023.
"We are extremely proud in the remarkable achievement of Zagreb Airport, once again, in 2023, it has been acknowledged by passengers for the seventh consecutive year. This sustained recognition is a testament to our unwavering commitment to service excellence. The award for "The Easiest Airport Journey in Europe" further confirms the extraordinary efforts and dedication of our staff in ensuring a exceptional ZAG customer experience and further motivates us to continue on this path, not only meet but also exceed the expectations of our valued passengers. Moreover, it is with great honor that we share our distinction as one of eight airports worldwide selected in 2023 for induction into the ACI World Director General's Roll of Excellence. ". - said Huseyin Bahadir Bedir, Zagreb Airport CEO.
On Monday 11 March 2024, ACI World announced the winners of the ASQ Awards, which are given for their contribution to the promotion and improvement of the customer experience of airport services. The ACI/ASQ program recognizes airports around the world that, according to travelers, provide the best airport services and travel experience.
Zagreb Airport has been awarded according to the ACI/ASQ survey as follows:
- 2017 Most Improved Airport
- 2018 Best Airport in Europe by Size and Region (2-5 million passengers)
- 2019 Best Airport in Europe by Size and Region (2-5 million passengers)
- 2020 Best Airport in Europe by Size and Region (2-5 million passengers)
- 2021 Best Hygiene Measures by Region (Europe) and The Voice of Customer Recognition
- 2022 Best Airport in Europe by Size and Region (2-5 million passengers)
Airport with the Most Dedicated Staff in Europe
Easiest Airport Journey
- 2023 Easiest Airport Journey Award and Inclusion in the ACI World Director General's Roll of Excellence.
